Terms and Conditions

All deposits are non-refundable.

Any cash payments are to be paid in FULL upon arrival of the driver, you cannot make part payments; the full amount of cash has to be paid in full on arrival of the driver. All drivers are well within their rights to refuse to move a vehicle without the full cash payment.

All customers are only booked in for whatever details that have been agreed on the above booking confirmation any extra drops off, or any changes in the journey will be charged accordingly by the driver or the Emirates Transport booking office at the time of the journey.

DELAYS TO SERVICE

No responsibility or liability whatsoever can be accepted by UK Minibus Hire for traffic congestion, road accidents, adverse weather conditions or other matters outside its reasonable control which may cause delay. Both parties expressly recognise in transport such as coach hire that vehicles can be late as a normal cause of business without negligence on behalf of the coach hire company (typically due to previous customer delays, traffic, road traffic accidents and mechanical problems). If any driver is delayed by more than 60 minutes with one of our vehicles getting to the passengers and we are unable to replace a delayed vehicle within 1 hour and 30 minutes and the client chooses to make their own alternative travel arrangements they may be entitled to a refund of the deposit paid to Emirates Transport only.

If for any reason the driver has to re-route the journey due to traffic, adverse weather conditions or any unforeseen reasons and cannot get the passengers to their destination on time, neither the driver or Emirates Transport will be held liable for any loss incurred for e.g. missed flights, paying extra for alternative transport, missed events or lateness to meetings etc. Also if the vehicle allocated to the journey has a mechanical issue prior to the journey or on the journey and Emirates Transport cannot arrange an alternative vehicle, Emirates Transport will not be held liable for any loss incurred and will not pay out any compensation under any circumstance; at management’s discretion they may allow the deposit to be refunded.

CANCELLATION POLICY

All cancellations must be sent via email to enquiries@emiratestransport.co.uk; verbal cancellations will not be accepted. If a booking is canceled in writing by the customer with more than 5 working days left before the date of travel, other than the initial deposit paid by the customer, the customer will have no further costs to pay. If a booking is canceled by the customer with less than 5 working days’ notice, payment in full will be due to Emirates Transport and all customer deposits are non-refundable on bookings canceled by the customer. The deposit is not sufficient to cover any subsequent losses due to a customer cancellation with 5 working days or less to the date of travel.

DAMAGES/SPILLAGE

Any damage/spillage caused by the passengers will be charged accordingly by the driver at a minimum rate of £25 this also includes soft drinks, water, wine, spirits or any form of liquid. Any fines for misuse, damage or spillages have to be paid in cash to the driver.

ALCOHOL/SMOKING/USE OF DRUGS

It is illegal to consume alcohol enroute to a sporting event.

Drinking is not permitted unless it has been agreed prior to booking; also it MAY be allowed at drivers discretion but only if the driver has agreed for the passengers to do so. The customer (hirer) should not assume alcohol consumption on board the vehicle is permissible.

All Emirates Transport vehicles are strictly non-smoking by law, this includes the use of E-cigarettes or alike.

Any use of drugs is strictly prohibited on all vehicles.

Non-compliance with our alcohol/smoking/use of drugs terms and conditions may result in termination of the journey (remainder of the booked journeys) with the full balance for all trip/s still liable to be paid by the customer.

EXTRA DROP OFFS/RE-ROUTE/EXTRA HOURS

Any extra drop offs which are not included on the initial booking will be charged at a minimum of £10-25 per drop at the driver’s discretion, any amount charged will have to be paid in cash to the driver. If for any reason the customer requires extra stay by the driver, if the driver can accommodate their requirements, they have to pay £50 per hour minimum charge and an hourly rate of £50 thereafter.